Within seven days
Contact us within seven days of delivery.
Straightforward returns
KouponZetu Return Policy
We want you to be happy with your purchase. If an eligible item is damaged, defective or incorrect, here is how returns work.
Original condition
Keep the item unused, tagged and packaged.
KouponZetu purchases
Only purchases paid through KouponZetu qualify.
Return requirements
Before requesting a return
Confirm that the item and purchase meet the requirements below, then contact the Customer Care or Deals team.
Start your request within seven days.
The seven-day return period begins on the day your order is delivered.
Return Eligibility
Returns are accepted within seven days of delivery when an item has one or more of the following problems:
Damaged
The item arrived physically damaged.
Defective
The product does not work as intended.
Incorrect
The item is wrong or not as described.
Return Conditions
For an eligible return to be accepted, all these conditions must be met:
-
Unused item The product must not have been used after delivery.
-
Original packaging and tags Packaging, accessories and applicable tags must be included.
-
Paid through KouponZetu The item must have been purchased and paid for through KouponZetu.
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Request submitted to our team Contact Customer Care or the Deals team to begin the return.
Items We Cannot Accept
The following items and purchases are not eligible for return:
Purchases made outside KouponZetu
We cannot process returns for payments completed
elsewhere.
Redeemed or partially used deals
A deal cannot be returned after redemption or
partial use.
Late requests without a valid reason
Items returned after seven days are not accepted
without a valid reason.
How to Request a Return
Do not send an item before contacting us. Start with Customer Care or the Deals team so the return can be reviewed and coordinated.
1
Contact our team
Explain the issue within seven days of delivery.
2
Confirm eligibility
Our team verifies the purchase and return conditions.
3
Follow the return instructions
Use the return directions provided by Customer Care or the Deals team.
Need Help With a Return?
Contact us before sending the item back so we can guide you.